bcom ICT can be reached on 07 3041 8993 or at support@bcomservices.com. Phones are returned in business hours including weekends and public holidays, and every enquiry receives a callback within 4 business hours. The office is at 9 Ferny Avenue, Surfers Paradise QLD 4217. Call 07 3041 8993.
Get in touch
- Phone
- 07 3041 8993
- Office
- 9 Ferny Avenue, Surfers Paradise QLD 4217
- Hours
- Mon–Fri, 8am – 5pm
Our digital assistant answers any time; calls are returned in business hours. After hours our AI operator takes the details and escalates.
An actual Gold Coast office, not a registered address for an interstate company.
Phones always answered. Work is actioned during business hours, except for managed and SLA clients on a critical fault.
Emergencies
If you think you've been breached, call rather than email. Don't turn anything off and don't delete anything — here's what to do in the first hour.
Before you call, it helps to know
- What's affected — one person, one system, or everyone. That sets the priority.
- When it started, and whether anything changed just before — an update, a new device, a power cut.
- Whether there's a workaround, or the business has genuinely stopped.
- Any error message, word for word or as a photo. It saves a surprising amount of time.
None of it is essential. Call and we'll work it out together — our priority matrix explains how we classify it once we know.
Questions Gold Coast businesses ask us
How do I contact bcom ICT?
Call 07 3041 8993, email support@bcomservices.com, or use the enquiry form on this page. Our digital assistant answers the phone at any hour, but calls are returned during business hours — 8:00am to 5:00pm, Monday to Friday, Brisbane time — within 4 business hours. The office is at 9 Ferny Avenue, Surfers Paradise QLD 4217.
What happens after I get in touch?
We call you back within 4 business hours to understand the problem. If it can be fixed remotely we'll often start there and then, at $198 + GST per hour with no call-out. If it needs someone on site, we book a visit — same day where we can — at a $100 + GST call-out plus the hourly rate, agreed before anyone gets in a car.
Is the first conversation free?
Yes, and so is the systems review that usually follows it. You get a plain-English report on what's working and what isn't, and you keep it whether or not you engage us.
Do you charge to quote?
No. Quoting is free, and we quote before starting work rather than invoicing afterwards. Business IT support is $198 + GST per hour ($217.80 inc GST), with a $100 + GST call-out on on-site work. Remote support carries no call-out.
What if it's an emergency?
Call rather than email. Business hours are 8:00am to 5:00pm, Monday to Friday, Brisbane time. If you think you've been breached, don't turn anything off or delete anything — see cyber incident response for what to do in the first hour.
Do you work outside the Gold Coast?
On-site work is Gold Coast based. Managed IT, cybersecurity, the SOC, Microsoft 365 and cloud work are delivered remotely to businesses anywhere in Australia.