bcom ICT is a Gold Coast IT support company that has looked after small and medium businesses since 2011. bcom ICT provides managed IT, cybersecurity, business WiFi, phone systems and Microsoft 365 support — on-site across the Gold Coast and remotely Australia-wide. Business hours are 8:00am to 5:00pm Monday to Friday, Brisbane time, with callbacks within 4 business hours. Call 07 3041 8993.
Six things most businesses call us about
You don't need all of it. Most clients start with one thing and hand over more once they trust us.
Managed IT Services
Someone looking after your IT every day, for a flat monthly fee. Monitoring, helpdesk, updates and backups. Month-to-month, no lock-in.
Learn moreBusiness IT Support
Something's broken and you need it fixed. Same-day on-site visits across the Gold Coast, or remote in minutes.
Learn moreCybersecurity
Protecting your business from the things that actually happen — email scams, ransomware, staff accounts getting taken over.
Learn moreBusiness WiFi & Networks
WiFi that works in every corner of your building, with your guests kept separate from your business systems.
Learn morePhone Systems
Cloud phone systems and traditional PBX. We install both, and we still support the older systems most providers have walked away from.
Learn moreCloud & Microsoft 365
Email, files and Teams set up properly and kept secure — with your data in Australia.
Learn moreWhat actually makes a difference
Every IT company says they're responsive and reliable. Here's what we'll commit to in writing.
We answer the phone
Day, night, weekend or public holiday, a call to bcom ICT gets answered. Out of hours it's our AI operator taking the details, and we come back to you within 4 business hours.
We fix causes, not symptoms
If the same fault keeps coming back, that's our problem to solve — not a new invoice every time. Chasing root causes is the difference between managed IT and a repair bill.
We're local, and we come to you
We're based on Ferny Avenue in Surfers Paradise. Same-day on-site visits across the Gold Coast, and remote support anywhere in Australia.
No lock-in contracts
Our managed IT is month-to-month. If we're not worth the money, you should be able to leave — and you should get your documentation and passwords on the way out.
A Gold Coast business, not a call centre
- Supporting businesses since
- 2011
- Google rating
- 5.0 / 24
- Business hours
- Mon–Fri 8–5
- Callback promise
- 4 business hrs
Book an on-site technician
Pick a time that suits and we'll come to you. On-site attendance is a $100 + GST call-out plus $198 + GST per hour, agreed before anyone gets in a car.
Booking runs on our live calendar, so the times you see are times we actually have. If nothing suits, send us a message or call 07 3041 8993 during business hours.
How it works if you switch to us
Changing IT providers feels risky. It shouldn't be — here's exactly what happens.
1. Have a chat
A short conversation about what's working, what isn't, and what it's costing you. No charge, no obligation.
2. We look at what you've got
A proper review of your systems, security and backups. You get a plain-English report with what we'd fix first.
3. We take it on
We document everything, fix the urgent things, and take over the day-to-day. Most businesses are fully onboarded inside 30 days.
We run the same disciplines a large IT department runs — documented, monitored, and measured against real standards. We just run them at a size that suits a business with eight staff, and we explain them in English. If you want the detail behind that, our trust centre sets out how we work, what we're aligned to, and what we commit to.
Questions Gold Coast businesses ask us
Who provides IT support for businesses on the Gold Coast?
bcom ICT provides IT support to small and medium businesses across the Gold Coast, and has done since 2011. The team is based at 9 Ferny Avenue, Surfers Paradise, and attends sites from Coomera to Coolangatta — with remote and managed support available to businesses anywhere in Australia. Call 07 3041 8993.
How much does business IT support cost on the Gold Coast?
bcom ICT charges $198 + GST per hour ($217.80 inc GST) for business IT support, plus a $100 + GST call-out ($110 inc GST) on on-site work — so a first hour on site is $298 + GST. Remote support carries no call-out. Managed IT is a flat monthly fee calculated from your business requirements and the services included, quoted after a free review and month-to-month with no lock-in. Rates are published in full on our pricing page.
Do you only work with businesses on the Gold Coast?
On-site work is Gold Coast based — that's where we can get to you the same day. Managed IT, cybersecurity, Microsoft 365 and cloud work don't need anyone on site, so we support businesses across Australia remotely. If you have staff in several states, that's normal for us.
Do you take on home computer repairs?
No. bcom ICT works with businesses. We do still install WiFi and mesh networks for home offices, but general home computer repair isn't something we take on any more.
What size businesses do you work with?
Most of our clients have between 3 and 60 staff. We're set up for businesses that are too big to keep muddling through and too small to employ a full-time IT person.
Are you certified to any standards?
We work to recognised standards without overstating it. bcom ICT operates to the ASD Essential Eight and aligns its practices with ISO/IEC 27001 and ITIL 4, but the company is not formally certified to those standards. Individually, Royce holds ITIL 4 Foundation and Ollie holds ISO/IEC 42001:2023 Lead Implementer certification issued by BSI. Our trust centre sets all of this out in full.
Let's have a look at your IT
A short conversation, then a plain-English review of what's working and what isn't. No charge, and no obligation to go further.