bcom ICT supplies, installs, programmes and repairs NEC PBX phone systems across the Gold Coast, covering UNIVERGE SV9100, SL2100 and the earlier SV8100, Aspire and Xen platforms, along with the current and legacy handset ranges. Work includes extension adds and changes, call flow and hunt group programming, voicemail and auto-attendant configuration, fault diagnosis and parts sourcing. Call 07 3041 8993.
Every NEC system and handset we work on
Search for whatever is written on the box or the handset — if it is listed here, we service it.
Current systems
The current UNIVERGE and SL ranges.
Legacy systems — still serviced
Earlier NEC platforms, including the Xen range that is still everywhere in older Australian offices.
Current handsets — DT900 & DT800
The current desk range.
Legacy handsets — DT700, DT400, DT300
Older digital and IP sets, widely still in service.
DECT and wireless
Cordless handsets and base stations.
The work people call about
Adds, moves and changes
New starters, departures, desk swaps, extension reassignments. The everyday work that becomes impossible when nobody will attend.
Call flows and after-hours
Ring order, hunt groups, overflow, holiday messages and the after-hours greeting nobody can work out how to change.
Voicemail and auto-attendant
Menu programming, recorded announcements, mailbox resets, and voicemail-to-email where the platform supports it.
Faults, handsets and parts
Diagnosis, card and handset replacement, and sourcing parts for platforms no longer sold new. Tell us the model and we'll tell you honestly what's obtainable.
Should you replace it?
NEC systems are common in Gold Coast professional practices and reception-heavy sites, where proper handsets and hunt groups still beat a softphone. The Xen range in particular is still everywhere in older Australian offices.
Our position: if the platform still does what your business needs and parts are obtainable, keeping it is usually cheaper and we will say so. Replacement becomes right when hardware is failing, when you need staff working from home, when you are opening a second site, or when parts genuinely run out.
Where the system supports SIP trunks, connecting it to them often defers replacement by years while cutting call costs. When the time does come, moving to cloud VoIP becomes a planned capital decision rather than a forced one — and we test whether your internet is actually ready before recommending it.
The NEC problems we are actually called to
Six situations. Two of them are frequently mistaken for a system that needs replacing.
“We can’t add an extension”
Usually capacity or licensing. NEC platforms gate features and port counts, and a system can be physically capable of something it is not currently entitled to do.
What we do Establish what the system is licensed for before assuming it is full. Sometimes the answer is a licence, sometimes a card, and occasionally the system genuinely has no room left — the three have very different costs.
“A handset shows out of service”
Usually the extension, the cabling, or the card it terminates on. A single handset behaving this way and a whole group behaving this way are different faults.
What we do Test whether the fault follows the handset or stays with the position. That one test separates a dead handset from a dead port from a dead card, and it takes minutes.
“We can’t get into programming”
Usually credentials that left with a previous installer, or a system secured during an earlier service visit and never handed back.
What we do Recover administrative access properly and document it for the business rather than for us. You should be able to change your own greeting without booking anyone.
“Music on hold stopped after someone made a change”
Usually a source disconnected or a setting altered during unrelated work. Callers hear silence and frequently assume they have been cut off.
What we do Restore the source and confirm what callers actually hear by ringing in. A surprising amount of hold-experience trouble is only ever discovered by listening to it.
“We want to keep the system but add people working from home”
Usually a reasonable request that older platforms handle to varying degrees. Some can be extended; some cannot without a significant addition.
What we do Assess what the platform genuinely supports before committing. A hybrid arrangement — the existing system for the office and cloud extensions for remote staff — is often the sensible middle path.
“Is it worth keeping?”
Usually a genuine question that depends on what the system still does well, what parts remain available, and what the business needs next.
What we do Get the assessment in writing with both options costed. We supply new systems and support existing ones, so we are equally happy either way — which is the only position from which the advice is worth anything.
What NEC work actually looks like
Representative engagements, drawn from real work with identifying detail removed — we don’t name clients without written permission.
A licence, not a replacement
The situation
A business needed to add four extensions for new staff and had been advised the system was at capacity and would need replacing. A quote for a new platform was in front of the directors.
What we found
The system had the physical capacity and was not licensed for the additional ports. The distinction had not been explained, and the business had understood full to mean full. The licensing cost was a very small fraction of the replacement quote.
What we did
Established exactly what the platform was licensed for and what it could physically carry, purchased the licences, and configured the four extensions. Also set out honestly how much life the platform realistically had left, so the eventual replacement could be planned rather than forced.
The outcome
Four staff had working phones within the week. The business will replace the system eventually and will do it on a schedule of its choosing, having been told the truth about where it stood.
Keeping the system and adding the people who were not in the building
The situation
A business had staff working partly from home and a phone system that predated the arrangement. The assumption was that supporting remote workers meant replacing everything.
What we found
The office system was working well and suited the people in the building. It was not designed for extensions outside it. Replacing a functioning platform to solve a problem affecting five people out of twenty-two was a disproportionate response, and nobody had proposed anything smaller.
What we did
Kept the existing system for the office, added cloud extensions for the remote staff, and joined the two so that a single published number reaches whoever is available regardless of where they are.
The outcome
The business spent a fraction of a replacement and everybody has a working phone. The full replacement will happen when the platform genuinely reaches its end, which it has not.
Questions Gold Coast businesses ask us
Who services NEC phone systems on the Gold Coast?
bcom ICT supplies, installs, programmes and repairs NEC PBX systems across the Gold Coast, covering UNIVERGE SV9100, SL2100 and the earlier SV8100, Aspire and Xen platforms, plus the current and legacy handset ranges. That includes extension changes, call flow and hunt group programming, voicemail and auto-attendant configuration, fault diagnosis and parts sourcing. Call 07 3041 8993.
Do you support older NEC systems, not just current models?
Yes — the legacy platforms are a large part of what we do. As providers move to cloud-only, plenty of Gold Coast businesses are left with a working system and nobody willing to attend. If your model is listed on this page, we service it.
Our provider says it has to be replaced. Is that true?
Sometimes, but frequently it reflects who is available rather than the system's condition. If the platform still does what your business needs and parts are obtainable, keeping it is often the cheaper answer. We'll assess remaining life honestly before you commit to a replacement quote.
Can you just make one change without an ongoing contract?
Yes. Plenty of clients call for a one-off — an extension, a call flow, an after-hours message — at $198 + GST per hour plus a $100 + GST call-out for on-site attendance. There's no requirement to sign up to anything ongoing.
Can you still get parts and handsets?
For most NEC platforms listed here, yes — new, refurbished or from stock. Tell us the exact model and we'll tell you honestly what's obtainable and what isn't. Where a part genuinely can't be sourced, that's the point at which replacement stops being optional and becomes a planning exercise.
Can it connect to SIP trunks?
Where the platform and card configuration support it, yes — and it often defers a full replacement by years while reducing call costs. We'll tell you whether your specific model can do it before quoting anything.
Can you move it to a new office?
Yes. PBX relocation, recabling and number porting are handled as part of an office IT relocation, planned around your move date rather than attempted on the day.
Got a NEC system nobody will touch?
Tell us the model number. If it's on the list above, you probably don't need the replacement you've been quoted.